Demonstrate compliance, don’t just claim it.
PlotCare turns everyday snag and complaint handling into a timestamped, auditable record — the evidence you need when the Ombudsman, NHQB or a homeowner asks.
Prepared, not reacting — the evidence pack builds itself as your team works, audit-ready on demand.
Five frameworks. One audit trail.
Each code or standard demands a different kind of evidence. PlotCare generates all of it as a by-product of the work your team already does.
New Homes Quality Code v2
Developers registered with the NHQB must follow a structured complaints process with defined response windows and a clear audit trail at every stage.
- 5 working-day acknowledgement clock, tracked automatically
- 10 working-day substantive response deadline, visible to your team
- 56-day resolution deadline with escalation prompts
- Templated response letters generated at each stage
- One-click evidence pack for Ombudsman submission
New Homes Ombudsman
When a complaint escalates to the NHO, developers must supply a complete, chronological record of every interaction, response and remedial action taken.
- Full complaint timeline assembled automatically
- Every message, update and photo timestamped and linked
- Referral workflow built in — no manual file preparation
- Exportable evidence pack meeting NHO submission requirements
Consumer Code for Home Builders v5
The Code sets obligations around complaint handling, information rights and the care developers owe purchasers from reservation through to the end of the defect period.
- Homeowner portal with live ticket status — information rights met
- Every complaint logged from first contact to resolution
- Defect period tracked per plot with SLA visibility
- Audit record covers the full purchaser journey
NHBC Warranty & Standards
NHBC Buildmark requires developers to respond to and resolve defect claims within defined periods and to maintain records of work carried out under the warranty.
- Defect claims linked to plot and warranty period automatically
- Contractor assignments and completion dates recorded against each claim
- Photo evidence attached at every stage of remedial work
- Exportable record ready for NHBC resolution centre if needed
Data (Use & Access) Act 2025
The Act introduces a 30-calendar-day acknowledgement obligation for certain complaint categories, adding a statutory layer on top of existing code requirements.
- 30-day acknowledgement clock tracked alongside NHQC deadlines
- Automated prompts before any deadline is missed
- Timestamped log demonstrates compliance if challenged
- Single dashboard — all deadline types visible together
Compliance is the by-product of doing the work — every update, snag, letter and contractor assignment creates the audit trail automatically.
The NHQC complaints engine is live — not on a roadmap.
Many platforms describe a complaints workflow. PlotCare ships one. The full New Homes Quality Code Version 2 complaints engine — acknowledgement clocks, response deadlines, templated letters and evidence packs — is available to developers today. Every step generates a timestamped record your team can produce on demand.
5 wd, 10 wd and 56-day NHQC clocks run automatically from the moment a complaint is logged.
Templated acknowledgement and response letters are generated at each stage — no drafting from scratch.
The full complaint file — timeline, photos, correspondence — is assembled in a single export at any point.
Ready to build your audit trail?
A 20-minute walkthrough shows how PlotCare turns your everyday workflow into compliance evidence — automatically.