Respond faster. Demonstrate compliance.
The full New Homes Quality Code Version 2 workflow — stage clocks, templated letters and an evidence pack — shipped and live.
- 5 wd / 10 wd / 56-day stage clocks
- Templated letters at every stage
- New Homes Ombudsman referral
- One-click evidence-pack PDF export
Complaint in. Evidence pack out.
Complaint logged against the plot
The complaint is linked to the plot record. Stage clocks start automatically from the moment it is received.
Stage clocks and letters run automatically
PlotCare tracks the 5 wd, 10 wd and 56-day deadlines and surfaces templated letters ready to send at each stage.
Evidence pack ready on demand
The moment the New Homes Ombudsman or NHQB asks, one click exports a complete, timestamped evidence pack.
NHQC complaints engine
Stage clocks start the moment a complaint is received. PlotCare tracks the 5 working-day acknowledgement, 10 working-day substantive response, and 56-day resolution deadlines automatically — surfacing templated letters at each threshold so nothing falls through the cracks.
The whole ticket is in one place before they’ve even opened their email — prepared, not reacting.
See it in a demo →Evidence packs
Every letter, response and photo is timestamped and stored against the plot record. When the Ombudsman or NHQB asks, one click exports a complete, audit-ready, Ombudsman-ready evidence pack — no scrambling through emails or shared drives.
See it in a demo →Shipped & live
We do it. Others describe it.
The NHQC V2 complaint workflow — clocks, letters, Ombudsman referral, evidence pack — is running in PlotCare today. Not on the roadmap. Not in beta. Live.
See the NHQC complaints engine live.
Book a demo and we’ll walk through a real complaint end-to-end.