Aftercare that protects your reputation.
From handover to the end of the defect period, PlotCare gives your site and customer-care teams one place to fix snags, demonstrate NHQC compliance and keep homeowners happy — no spreadsheets, no email chains — and homeowners who talk you up, not down.
Fix snags in one place
Every defect logged, prioritised and tracked in one workspace — from first report to signed-off resolution.
Demonstrate NHQC compliance
A timestamped, auditable record ready when you're asked — every deadline tracked, every response logged.
Keep homeowners happy
Buyers kept informed from handover to end of the defect period, with live status and a clear history of every interaction.
You’re caring. Your teams are doing the work. It just isn’t showing to the people who paid for it — so you’re not getting the credit, and they’re not feeling looked after.
Built from real new-build data.
Stats drawn from the founder's own 142-snag plot and published UK new-build research.
Every snag captured, routed and proven.
Homeowners drop a numbered pin on their own floor plan. Priority ladder from cosmetic to safety-critical — with automatic P0 escalation for water, gas and structural issues. Every fix timestamped and photo-backed for a complete, exportable audit trail that survives any Ombudsman review.
- Floor-plan pins with room and trade tags
- SLA priority ladder (P0–P3)
- Safety auto-escalation — contractor notified within minutes
- Timestamped audit trail, exportable as evidence pack
The system does the chasing, so your team does the fixing.
For every homeowner who complains, there’s one who’s decided it isn’t worth the stress. They say nothing to you and everything to their friends. PlotCare finds the people who’ve gone quiet — beaten and silenced by the current system — before they cost you the next sale.
Demonstrate the Code, don't just claim it.
The live New Homes Quality Code Version 2 complaints engine tracks every 5 working-day, 10 working-day and 56-day deadline automatically. Templated letters, New Homes Ombudsman referral workflow, Consumer Code for Home Builders v5 alignment and a one-click evidence pack mean you are ready before anyone asks.
- NHQC Version 2 · 5wd / 10wd / 56-day clocks, live
- Templated complaint response letters
- New Homes Ombudsman referral workflow
- One-click evidence pack — audit-ready in seconds
Prepared, not reacting — the whole file is in one place before they've opened their email.
When forty plots flag the same fault, you stop mopping up and start asking why — are we handing over too early? Wrong trades on site? Your aftercare data feeds straight back into the build.
The care your HBF stars depend on.
Homeowners get their own portal — live ticket status, colour advice keyed to their specific fittings choices, local service recommendations and a clear record of every interaction. When communication is the problem, transparency is the fix.
- Homeowner app with live status on every snag
- Colour advice matched to plot fittings selections
- Local service recommendations post-handover
- Every message logged — nothing lost, nothing denied
When communication is the problem, transparency is the fix.
Every team. Every day. Simpler.
Three roles. Three daily frustrations. One platform that quietly resolves them all.
Spending the morning chasing which contractor is attending which plot.
PlotCare shows every open job, assigned trade and SLA clock on one screen. The contractor gets an automated prompt — you get a confirmation.
Homeowners calling to ask why nobody has been yet.
Homeowners see live status in their portal. Automated updates go out at each stage — the phone calls stop before they start.
Preparing an evidence pack the night before an Ombudsman meeting.
PlotCare assembles the full timeline — tickets, photos, letters, timestamps — in one click. NHQC deadlines are tracked automatically.
See what PlotCare could save your team
Grounded in real new-build snag volumes. Adjust to your sites. Result is an illustrative estimate.
Admin time your team gets back: 1,125 hours/year (≈ £20,250 at £18/hr)
Avoided complaints & compensation: £5,000/year
£253 saved per plot
See it with your own plots.
A 20-minute walkthrough built around your sites. If it is not right for you yet, we will say so.