Answer faster, with the whole picture.
You’re the bridge between a frustrated homeowner and a busy site. PlotCare puts everything you need in one place, so you can give a real answer in seconds.
Sound familiar?
Customer care teams carry the weight of every homeowner relationship — often without the tools to match.
No single view
Homeowner calls and emails arrive across phone, email and WhatsApp — but there’s no single place to see what each buyer has raised, what’s been actioned and what’s still open.
Chasing for updates
Getting a straight answer means calling the site manager, then the trade, then checking a spreadsheet — by which time the homeowner has already called back.
Complaints that escalate
Because nothing is joined up, small issues become formal complaints. Statutory deadlines creep up with no early warning, and assembling evidence takes hours you don’t have.
One place. Every homeowner. Every snag.
Four capabilities that shift your team from reactive to in control.
Every homeowner and their snags in one place
Search any buyer’s plot and see every ticket, photo, update and message in a single timeline. No tabs, no spreadsheets, no guesswork.
Case ownership so nothing falls between people
Assign a case owner to each complaint or ongoing issue. Whoever picks it up sees the full history — handovers are clean and nothing gets lost.
NHQC complaint workflow within statutory timescales
The New Homes Quality Code Version 2 complaints engine tracks every 5-working-day, 10-working-day and 56-day clock automatically. Templated response letters and a one-click evidence pack help you demonstrate compliance before a deadline is missed.
Buyers kept informed automatically
Homeowners receive status updates at each stage of their ticket. Fewer “any update?” calls reach your team because buyers already know what’s happening.
When a homeowner says “nobody ever called me back,” you have the file.
Every contact — made in PlotCare or logged into it — is there, timestamped. Traceability and accountability, not your word against theirs.
From report to resolved — without the chase.
Three moments in a customer care day, with PlotCare in the background doing the heavy lifting.
A homeowner reports an issue
They submit it through their PlotCare portal, with a photo and the room. It’s logged against their plot the moment they send it — no call needed.
It’s already there when you open PlotCare
You see the new ticket in your queue with the plot address, the snag description and the full account history alongside it. No digging required.
You own the case; the homeowner stays informed
You assign it, add a note, and the system sends the homeowner an acknowledgement. As the ticket moves through site and trades, they’re updated automatically — without you chasing anyone.
See PlotCare in action.
A 20-minute walkthrough built around your homeowners and your sites. If it’s not right for you yet, we’ll say so.